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Why aren’t airports happier places?

Airports should be happier places

They should be, right? It’s the start of journeys. Continue Reading

Four of the five most popular US airline routes involve a New York City airport

Check out that graph above, via Quartz and via PlaneStats. I’ve always heard that LGA/JFK — > MIA is a thing (makes sense with warm weather and all), and I used to thump that stat for days at airport bars back when because… Continue Reading

Two sides of how far the world has evolved, in one airport trip

Yesterday I had to fly from Charlotte to Chicago, then Chicago to Minneapolis (the way out had been direct). It was one of those situations where, as Plane No. 1 lands and taxis forever, you start to get nervous —… Continue Reading

The process of boarding a plane was 50 percent slower in 1998 than in 1970. Can we fix this process? (Hello, Steffen Method vs. WILMA)

There is a surprising amount of research out there on the effectiveness of different plane-boarding processes — and, honestly, a surprising amount of videos on YouTube of literally nothing more than people waiting to board a plane. I suppose it all makes… Continue Reading

What might the airport of the future look like?

The process of going through an airport hasn’t changed much with the advent of new technology (it’s obviously changed a good deal since 9/11, but that’s a different story). If you’re flying VIP, there might be a couple of interesting/different… Continue Reading