Work email: Start by, uh, answering it

Work email

Slack’s gonna save us all, right? Not so fast. People still need a degree of respect on responding to emails at work. Continue Reading

How to prepare better for meetings and calls

Prepare better for meetings and calls

It’s amazing to me how many people I’ve worked with over the years who seem to put absolutely no thought into how to prepare better for meetings and calls. Look, the sad fact of the matter is — much of… Continue Reading

The definitive time equation to remember at work

Work and time management

This is primarily going to be anecdotal — i.e. based on people I’ve worked with, my friends have worked with, etc. If you want some science on people having problems balancing and understanding time (especially at work), you can read this or… Continue Reading


Leading business communication with “What’s in it for me”

Check this out from Forrester on the “customer service ecosystem:” People participate in the ecosystem if they get value from it. Each actor in the CX ecosystem is asking, “What’s in it for me?” Employees want things like professional development,… Continue Reading


The dirty little secret about communication at work

This isn’t going to be a long or well-thought-out post, so I apologize in advance. It’s just something I was thinking about recently and wanted to articulate; one of my ideas going forward is to actually do a post where… Continue Reading

Stop being a dick when you write e-mails. Thanks.

Rude E-Mails

This article is currently popular on Forbes. This is the best part: It’s easy to think of email as a way to get something done quickly, but when you do this to the extreme, you come across as inhuman. You wouldn’t… Continue Reading

How about we discuss uninterrupted work time?

Uninterrupted Work Time

There are about 24.2 million hits on Google for “uninterrupted work time,” so it feels like something people are interested in and others are putting out content around. Makes sense, right? We’re all super busy, e-mail is the current generation’s… Continue Reading

Your time at work really isn’t your own. Change that.

Make time at work your own

This is a really good, albeit long, article from Wharton (UPenn) summarizing the different speakers they had at a recent event in SF, and how everyone basically talked about how relationships are central to business success. It’s a good and uplifting article… Continue Reading