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Do mission and vision lead to profits?

Mission and vision

There are two types of corporate mission, essentially — and one of the two types will make you more money. Continue Reading

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How senior management can start really doing stuff

Senior management

Making $225,000/year to put out fires and quell arguments? Might as well flush it down the toilet. Continue Reading

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Maximizing your front line leadership

Front line leadership

Bunch of KPI-chest-pounders at the intersection of your company and your customers? Not good. Continue Reading

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The Silo Effect: Kill it with fire

Silo Effect

“Everyone knows Operations is saving this place’s ass! Without us, we’d all be out on the street!” < --- this attitude, i.e. The Silo Effect and slow-moving decision-making as a result, is how we get disrupted. Continue Reading

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Is your work task list meaningless?

Task List

Let me guess. (Pauses.) Yes? Continue Reading

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The problem with your decision makers

Decision Makers

Many are just digital paper-pushers. And here’s why. Continue Reading

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Your strategic plan: What you’re missing

Strategic Plan

Most people have no idea how to do a strategic plan, often confusing “strategy” with “operations.” Sooo … how can you possibly get close to anything resembling a strategic plan? Continue Reading

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The problem with future of work discussions

Problem with future of work dialogue

There’s a big problem with future of work discussions. I love talking about the future of work — heck, on this blog I have a full tag for future of work. I’ve probably slid it into about six different headlines (or… Continue Reading