Great quote on the new world of business

From a Fast Company profile of the venture capitalist (a female, no less!) who was behind Warby Parker, Birchbox, and others. Ahem: “Most things that people want already exist, and with Amazon or eBay there is always someone who is willing to undercut… Continue Reading

Could good design/UX help us retire better?

Retirement Planning Design

This topic has been coming up a lot recently. Harvard Business Review had a whole article on it — with studies! — a few days ago, and here’s a profile of Facebook’s former design chief joining WealthFront as a VP of design.… Continue Reading


The value of “brand” is declining. The value of “customer relationships” is increasing.

Branding vs. Customer Experience

That chart above is from here, and here’s the methodology behind it: To find out which school of thought is more accurate, we looked at the value of brands and customer relationships as revealed by M&A data covering over 6,000… Continue Reading

74% of executives say customer experience is a priority. Is it?

Customer Experience Should Be A Priority

Not breaking news: executives at companies large and small often claim one thing is a priority (words), then their actions make it clear that a totally different thing is the real priority. For example: “talent strategy” is a priority, folks!… Continue Reading

The New Business: RIP, Product and Inventory

RIP Inventory and Product

This shit may blow your mind. Consider: Uber is the world’s largest taxi company. It doesn’t own any vehicles. Facebook is the world’s largest media company. It doesn’t produce any of its own content. Alibaba is the world’s most valuable… Continue Reading


The one thing your product needs is a simple, elegant interface

Importance of Interface Design

Consider this: The light bulb (Edison) was introduced in 1879; we didn’t see major productivity gains from it until the 1920s. Computers existed in the 1950s and 1960s, but we didn’t see major usage until the 1980s. The Internet even… Continue Reading