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A data-backed argument for business failure

Business Failure

Business failure: everyone runs from it and no one wants to be associated with it. But maybe that’s the wrong attitude. Here’s a recent article from Wall Street Journal on the most successful stocks of the past 30 years; Harvard Business Review then invited one of… Continue Reading

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Humans are basically powerless when it comes to undercutting corporations

When you have a bad customer service experience, normally you think “Well, that sucked.” Some people also think, “If I complain to the company, or maybe talk about it on Facebook, or maybe tell my friends, then that will hit… Continue Reading