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Why aren’t airports happier places?

Airports should be happier places

They should be, right? It’s the start of journeys. Continue Reading →

Four of the five most popular US airline routes involve a New York City airport

Check out that graph above, via Quartz and via PlaneStats. I’ve always heard that LGA/JFK — > MIA is a thing (makes sense with warm weather and all), and I used to thump that stat for days at airport bars back when because… Continue Reading →

Two sides of how far the world has evolved, in one airport trip

Yesterday I had to fly from Charlotte to Chicago, then Chicago to Minneapolis (the way out had been direct). It was one of those situations where, as Plane No. 1 lands and taxis forever, you start to get nervous —… Continue Reading →

The process of boarding a plane was 50 percent slower in 1998 than in 1970. Can we fix this process? (Hello, Steffen Method vs. WILMA)

There is a surprising amount of research out there on the effectiveness of different plane-boarding processes — and, honestly, a surprising amount of videos on YouTube of literally nothing more than people waiting to board a plane. I suppose it all makes… Continue Reading →

What might the airport of the future look like?

The process of going through an airport hasn’t changed much with the advent of new technology (it’s obviously changed a good deal since 9/11, but that’s a different story). If you’re flying VIP, there might be a couple of interesting/different… Continue Reading →