6

The era of “customer-first” is going to be terrible for employees

Customer-First Is Bad For Employees

Stop and think about this for a second: there are some strong “thought leadership” brands out there in different verticals. Even though businesses tend to make decisions based on market forces or economics or finance, you still see leaders and… Continue Reading

74% of executives say customer experience is a priority. Is it?

Customer Experience Should Be A Priority

Not breaking news: executives at companies large and small often claim one thing is a priority (words), then their actions make it clear that a totally different thing is the real priority. For example: “talent strategy” is a priority, folks!… Continue Reading