You can ignore an ad. You can’t ignore a relationship.

Ads vs. Relationships

This should be the future of how brands try to reach people. It might take a while, though. Continue Reading →

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Social engagement doesn’t matter. Stop measuring it.

Social Media Engagement

As a drunk kid in Vegas once told me (read the post), “We don’t get paid in likes and clicks.” Continue Reading →

For businesses, the value of social media is hard to prove

Measuring Social Media ROI

Personally, I understand the value of social media — even if 80 percent of people using it are “me-formers” — because it connects family and friends in a new way. It’s always remarkable to me when I can know exactly… Continue Reading →

Increase revenue with A/B testing and a two-word change

I’m doing some more A/B testing at my current job — I haven’t really done that much in previous jobs, although a little bit here and there — and so I’ve been looking around at videos and articles related to… Continue Reading →

We hate the form, so cue social login

In short answer to the question in the title, no. Facebook and Google became Internet giants for much more varied reasons — and, in the process, put themselves in each other’s crosshairs.

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Do people actually read content before they share content?

Reading is the cornerstone of almost every piece of communication we undertake — that’s part of why it’s so legitimately essential — but no one, at the same time, seems to ever actually read anything. (Consider the above embedded video.) 

Angry tweets are how you can get noticed

I don’t really actively go on Twitter that much — I send tweets from it and use it periodically, sure, and most mornings I realize I have about three less followers than I had the morning before and I think to myself Man,… Continue Reading →

Social Media: Focus on ‘retention,’ not ‘going viral’

Here’s an interesting little story. There’s a paper by Microsoft and Stanford University called “The Structural Virality Of Online Diffusion.” It’s well summarized at Convince and Convert, and here’s the essential rub: the researchers looked at one billion events (one Billion!) as they… Continue Reading →