“Delight the customer” is meaningless drivel, not a “strategic objective”
“Delight” is not really a quantifiable idea, and you know what? That’s exactly how the top dogs want it. Continue Reading
“Delight” is not really a quantifiable idea, and you know what? That’s exactly how the top dogs want it. Continue Reading
Most execs claim strategy is “their most important deliverable” and then say they “have no time for it.” HUH? Continue Reading
What a farce. Continue Reading
Actually got five reasons for you. Continue Reading
Every day is a winding, if intractable, road map. Continue Reading
The beauty of simplicity. Continue Reading
The brain psychology of management kind of kills the idea of effective decision making. Continue Reading
“No one outside these walls could possibly understand how great, unique, and elaborate our model is.” Continue Reading