Nordstrom: full-line store sales down 1.2%, but up 22%. A new trend?

Cool article on Forbes about Nordstrom’s evolving strategy in retail; consider this paragraph especially: It is very important to understand the customer’s need to find time to shop.  Nordstrom gets this.  Consumers, especially young working people, are less and less interested in… Continue Reading

Satya Nadella and Microsoft just hit one of the all-time corporate pivot moments

Remember back in about 1996, when there were all sorts of pre-Internet memes about how, if Bill Gates stumbled across a $20 on the street, it actually wasn’t worth his time to bend over and pick it up? Everyone thought they… Continue Reading

Amazon vs. Netflix is getting more and more interesting

Just learned this today: Amazon has an entire landing page for “not on Netflix.” A shot across the bow? Perhaps. It’s kind of interesting broadly, though: five-six years ago, you would maybe kinda view Amazon and Netflix as business rivals — Netflix primarily… Continue Reading

The world got impatient; one second of slower load time can cost Amazon $1.6 billion across a year

There are some statistics you run across in the course of consuming information that just straight up blow your mind. Here’s one example: The most staggering statistic in @VaclavSmil’s new book: — Bill Gates (@BillGates) June 13, 2014… Continue Reading

What is Alibaba? It’s kind of like if you combined Amazon, Hulu, JCPenney, PayPal, Google Maps, Twitter, Spotify, Orbitz…

Lot of news recently about Alibaba, since it’s going public in the United States. A common refrain is: what is it? There are many ways to answer that — do your own Google search — but this one might be the… Continue Reading


Social media pretty much killed the marketing funnel and the relationship between “advocacy” and “customer”

Is the conventional funnel you always hear about actually now dead? Continue Reading


The last time Amazon didn’t post at least 14 percent sales growth in a quarter was the fall of 2001. Whoa.

Check out the chart above; essentially, the last time that Amazon had quarter-over-quarter sales growth of less than 14 percent was, ahem, 2001. This is a completely new model in the business world in some ways, because while their sales growth — and the… Continue Reading

Is UberRush going to change the world, or ultimately make it more depressing?

Uber — which may have been on a path towards world domination anyway — just launched this thing called UberRush (trial version is in Manhattan), which essentially works like this: You want to send your air mattress to your friend… Continue Reading