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Referral is still the king of lead generation marketing

I personally feel we should ban the term “lead generation” from marketing and sales discussions, but really … who the hell am I? Many companies try to set up their website or general marketing/sales funnel to “optimize” (buzzword hell) for… Continue Reading

How about relationships before revenue?

I’ve worked a lot of different places, and had a lot of different bosses, and observed a lot of different senior management teams (and been friends with quite a few), and most of them focus on revenue (and/or growth) first and foremost. This… Continue Reading

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Most companies have no idea how to value customers

I sometimes understand — don’t per se ‘get it,’ but understand it — when companies could care less about their employees, because oftentimes employees are seen as almost transactional. They come, they do a job, you pay them X-amount of money, and they leave. That’s… Continue Reading

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Your print-to-digital strategy is terrible. Here’s how to fix it.

Woke up this morning and hit the gym — motivated! — and while there, was thinking about a couple of posts I wanted to write. Something hit me out of the blue: Why do I spend my time on the… Continue Reading

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The role of storytelling in leadership

Here’s an interesting post I found this AM on “4 Stories Great Leaders Tell,” and here’s a good quote: The Impact of a Story: A 10-year, 100,000-person study conducted throughout the U.S. and Canada by the O.C. Tanner Institute and HealthStream… Continue Reading

The Shrine of Big Numbers is killing marketing

You can probably figure out what the concept means from the headline. Basically, many people in marketing think about things in terms of the biggest numbers possible, because those are the impressive things you want to report back up a… Continue Reading

We should rebrand the idea of “brand”

A couple of weeks ago, I landed in Toronto from DFW. The customs line was insanely long; I ended up waiting on it about 1 hour+. I was kind of near a co-worker, but not close enough to actually speak… Continue Reading

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Most businesses forget the first word of “social media”

Social Media Should Actually Be Social

In case you don’t read left to right, I’ll outline it for you: the first word of “social media” is, in fact, social. I’ve heard people describe social media as “in an awkward adolescence,” and that’s generally pretty true. Just like with teenagers,… Continue Reading