Business development: 94% of challenges are internal
Cosmic shift from even the early 1990s. Continue Reading
Revenues
Profits and share prices are the RESULT of organizational actions, not the GOAL
Here’s an article on Harvard Business Review about how the Internet is going to make managers care more about their employees. I actually disagree with that notion — hierarchy ain’t going anywhere anytime soon and, if anything, the era of “customer-first” business practices will probably… Continue Reading
The last time Amazon didn’t post at least 14 percent sales growth in a quarter was the fall of 2001. Whoa.
Check out the chart above; essentially, the last time that Amazon had quarter-over-quarter sales growth of less than 14 percent was, ahem, 2001. This is a completely new model in the business world in some ways, because while their sales growth — and the… Continue Reading
McDonald’s and Starbucks, two staples of the busy Saturday running errands, are both experiencing a couple of problems
Start on the Starbucks front: holiday foot traffic (i.e. people out-and-about in stores) was 1/2 in 2013 what it was in 2010; phrased another way, more people are shopping online — and that’s hurting adjacent stores in malls (i.e. Starbucks… Continue Reading
Humans are basically powerless when it comes to undercutting corporations
When you have a bad customer service experience, normally you think “Well, that sucked.” Some people also think, “If I complain to the company, or maybe talk about it on Facebook, or maybe tell my friends, then that will hit… Continue Reading