From April 2013 to April 2014, only 72.9 percent of Southwest flights were on time; that’s the third-lowest in the industry

Admittedly, they have good fares and good customer service — but apparently they don’t take off on time or arrive on time very well. They were at 72.9 percent from April to April (’13 to ’14), which is the third-lowest in… Continue Reading

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Why aren’t direct job goals discussed more during the first-day/first-week onboarding process?

It might be time for an overhaul of the “onboarding” process at most organizations. Continue Reading

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Brief thought exercise: could modern-day San Francisco someday go the way of Detroit?

This isn’t going to be the most informed post of all-time; it’s mostly just a set of potentials and theories. Still, I think it’s interesting to consider. Start here: you can make an argument that, in the pre-war period and… Continue Reading

On health care, patient engagement, and social physics

Last summer, I worked for a pretty large health care organization in between my two years of graduate school. My primary focus/assignment was on fixing the Intranet for one business unit of this organization — made sense, because my background… Continue Reading

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Where do people seemingly want to work? In two words: San Francisco

Cities have regularly been of the mindset that if they lower taxes for businesses, said businesses will come running and put up shiny HQ buildings in said cities. In reality, that’s not the case; businesses like to be near available… Continue Reading

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Here comes Google Fit — and maybe because Google AdWords isn’t as healthy as we all think

Next week at Google I/O, it looks like we’ll see some iteration of Google Fit, which is essentially a health data aggregation service. This is relevant to a lot of people because Google doesn’t fail very often — not on… Continue Reading

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Brief thought exercise: should recruiting really go through Human Resources?

Can the “compliance” brain reconcile with the “need for innovative talent” brain? Continue Reading

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Could Google Glass change the fundamental way we work?

Google Glass isn’t really even that widely available yet, and it’s already a divisive issue. Heck, Alamo Drafthouse is already banning it! But perhaps the issue here is context: we’re all thinking about this in terms of regular ol’ people on the street… Continue Reading