How to make conversation: A semi-informative guide

How to make conversation

It’s not really about slinging business cards around or dressing down your employees. It’s more like a game of catch. (And also: it blows up the idea of professionalism.) Continue Reading

Difficult conversations at work: A how-to

Difficult conversations at work header

The sheer fact of the matter is … most managers are uncomfortable talking to their employees. It’s been proven time and time again in research. As a result, difficult conversations are going to happen. How do you manage them? Continue Reading

Paraphrasing should be a part of your Thanksgiving

Thanksgiving and Paraphrasing

Here’s the deal: Thanksgiving can be an emotionally-misguided time. Drama emerges, things are said, etc, etc. We’ve all been there. (I honestly think it’s either that or small talk. There’s no middle ground.) Can it be avoided? Sure. You can… Continue Reading


Brief thought exercise: what percentage of conversation in a given day is transactional/small talk?

Last night I was in this class, and there were eight full-time faculty members in the class to evaluate some presentations we had done, and prior to the class actually commencing there was pizza and much merriment (and some nerves… Continue Reading


On Eli Pariser and the algorithm bubble

Eli Pariser, who’s currently the chief executive of Upworthy, wrote a book in 2011 called The Filter Bubble. A nine-minute TED Talk on many of the same topics is embedded above, but essentially, the idea is that personalized search — i.e. the… Continue Reading

A semi-definitive guide to Thanksgiving conversational opportunities and small talk

Let’s be pretty honest about this: in the next 36 hours or so, you will either be asked, be adjacent to someone being asked, or do the asking of this question: “So, how was the trip?” I find this more interesting now… Continue Reading