“Delight the customer” is meaningless drivel, not a “strategic objective”
“Delight” is not really a quantifiable idea, and you know what? That’s exactly how the top dogs want it. Continue Reading
“Delight” is not really a quantifiable idea, and you know what? That’s exactly how the top dogs want it. Continue Reading
Deadlines are not nearly as intractable or set in stone as we think. Continue Reading
Most execs claim strategy is “their most important deliverable” and then say they “have no time for it.” HUH? Continue Reading
What a farce. Continue Reading
False motivation. Continue Reading
Actually got five reasons for you. Continue Reading
What happens in the moment after the moment? Continue Reading
Every day is a winding, if intractable, road map. Continue Reading