Small talk is everywhere. Like, everywhere. And if often involves our first interaction with a person — either a brand-new person, or our first interaction with a friend/acquaintance when we reconnect with them. The thing is, it typically doesn’t mean anything. It’s all… Continue Reading
Most “leaders” at organizations: Don’t understand that organizational breakthroughs can come from anywhere Aren’t really that comfortable with ideas outside of their own This varies by organization, of course, but most managers/leaders I’ve worked with fall into those camps. If… Continue Reading
That’s a Dale Carnegie quote right there. I had heard it before somewhere — one of those moments you can’t exactly place — and I just saw it again in this article. That article talks about the underlying psychology of office… Continue Reading
Just a few days ago, I saw someone at work do something cool (and ahead of schedule) at work, and their manager said “Great job!” to them. That was it. Done and done. That’s cool in one way — hell,… Continue Reading
From here: Richard has so many attributes as a leader that I respect and want to replicate at Virgin Hotels, but what I commend the most about him is his listening skills. Given his success, you might think he would… Continue Reading
You ever get into discussions with people at work and they invariably say something like, “Well, if I ran stuff…” We’ve all done this. I have, probably more times than I can count. For a frame of reference there, I’m 34 and… Continue Reading
Last week, I flew from Toronto to Vancouver for work; that’s a deceptively-long flight and, in the process, I got to read the magazine of Rotman (University of Toronto) business school. It’s actually really good — bordering on excellent, honestly —… Continue Reading
Good article here from the team behind Decker Communications. Let’s start with an essentially-important pull-quote, shall we? The corporate communications team had already been churning out emails highlighting new expense procedures, sales process changes, escalation flows, etc., but this wouldn’t engage… Continue Reading