1

The value of “brand” is declining. The value of “customer relationships” is increasing.

Branding vs. Customer Experience

That chart above is from here, and here’s the methodology behind it: To find out which school of thought is more accurate, we looked at the value of brands and customer relationships as revealed by M&A data covering over 6,000… Continue Reading

2

Only 11 percent of people accomplish their daily to-do list. WTF?

No one accomplishes their to-do list

Got that number from here, via a LinkedIn study that seems to look at 17 industries. I can’t decide if I think 11 percent is too low (what most people think) or too high (which might be logical). Productivity journalism is a… Continue Reading

3

Keep e-mails brief when e-mailing those Baby Boomers

People's relationship to e-mail

I literally despise the concept of e-mail. Every stat you read about it is insanely depressing. It’s a major time suck, and it came along at a time and in such a way that you have a totally-split workforce —… Continue Reading

1

Core skill for salespeople: Verbal acuity

Traits of Good Salespeople

“Sales” is an insanely flummoxing concept to me. It’s pretty much everything at some level — because you can have the greatest product, the greatest process, or the greatest people in the world, right? But if no one can sell it and… Continue Reading

1

Your social dynamics are hideously imbalanced

Your social dynamics are skewed

Consider this: “If you’re more extraverted, you may really have a skewed view of how extraverted other people are in general,” Feiler says. “If you’re very introverted you might actually have a pretty accurate idea.” Feiler and Kleinbaum reached this… Continue Reading

Incubators probably don’t actually work that well

Maybe incubators don't really work

In our grand race to deify the Bay Area culture while ignoring the fact that modern-day San Francisco may someday go the way of Detroit (and simultaneously ignoring the fact that Steve Jobs himself predicted the demise of the tech industry), we… Continue Reading

3

It’s no longer “time is money.” Now time is literally the new money.

Time Is The New Money

Give people their time back, instead of just more cash, and they might lock in with you for longer. Continue Reading

1

How long will this “gut feel” vs. “use analytics” debate go on?

Value of People Analytics

This is a super-long, but super-interesting discussion between two UPenn professors (Adam Grant and Cade Massey) on the rise of people analytics, how teams can work effectively, and how we should be hiring, amongst other topics. A video is also… Continue Reading