Process improvement: End ‘process for the sake of process’

Process Improvement

Process is supposed to make business better and more effective. If it’s not doing that — if it’s just there to be there or make people feel better — then it’s totally worthless. Continue Reading

Difficult conversations at work: A how-to

Difficult conversations at work header

The sheer fact of the matter is … most managers are uncomfortable talking to their employees. It’s been proven time and time again in research. As a result, difficult conversations are going to happen. How do you manage them? Continue Reading

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Your strategic plan: What you’re missing

Strategic Plan

Most people have no idea how to do a strategic plan, often confusing “strategy” with “operations.” Sooo … how can you possibly get close to anything resembling a strategic plan? Continue Reading

How to give feedback: Lessons from John Wooden

How to give feedback

How to give feedback is a pretty big business topic that we don’t often seem to discuss. Hell, so is feedback in general. I’m a pretty big fan of the whole idea of ‘feedback’ and ‘giving feedback’ and feel like… Continue Reading

Bad bosses: The circles of management hell

Bad Bosses

I’ve got a lot of experience with bad bosses (definitely more with that type than with good bosses, unfortunately); I’ve got so much experience with bad bosses, honestly, that I once wrote a post explicitly detailing the 12 worst types… Continue Reading

Business process buried results

Business Process

Hmmm… business process. That’s a multi-layered topic, no? Let me do my best here. I think the first place you need to begin is with the idea that for most senior executives — or quote unquote decision-makers — within an… Continue Reading

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A data-backed argument for business failure

Business Failure

Business failure: everyone runs from it and no one wants to be associated with it. But maybe that’s the wrong attitude. Here’s a recent article from Wall Street Journal on the most successful stocks of the past 30 years; Harvard Business Review then invited one of… Continue Reading

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The true test of successful organizational development

Organizational Development

Organizational development suffers from the same core business problem as many things — it’s hard to measure. Here’s the basic deal with many jobs: even though senior leaders usually aren’t very good at analyzing data in the context of decision-making,… Continue Reading