“Delight the customer” is meaningless drivel, not a “strategic objective”
“Delight” is not really a quantifiable idea, and you know what? That’s exactly how the top dogs want it. Continue Reading
Leadership
People spend billions of dollars a year, and fly all over the world, to discuss and debate and analyze leadership. But what if it’s simpler than that?
Stop hiring, and promoting, assholes and incompetent people into management
Managers are why people leave jobs, usually. (Money is too.) So maybe let’s, uh, try to improve who we let manage others? Continue Reading
Man, this CEO pledge is some trite bullshit, eh?
Making money — lots of money — is the closest thing most of these guys have to relevance and, honestly, fun. Think a pledge will stop that? LOL. Continue Reading
Are we “Post-Expertise” now? And did LinkedIn help destroy the term?
Is expertise on the decline? And if so, why would that be? Continue Reading
The hysterical irony of AI (and the tyranny of small decisions)
We are headed down an interesting path. Continue Reading
We way, way, way over-complicate why people leave jobs
Turnover is not a complicated issue. At face, just don’t be an asshole and pay people fairly. Continue Reading
Isn’t a better work-anywhere policy just basic common sense?
Let people be with their aging parents or young kids. Continue Reading
Feels like most of us forgot how to actually debate each other
“Won’t somebody think of the children?!?!?!?” But honestly, we need to model arguing and debate better. Continue Reading