Customer insight? That requires thinking, yes.
What if I told you … it’s possible to view customers as more than simply wallets with fingers? Continue Reading
Leadership
People spend billions of dollars a year, and fly all over the world, to discuss and debate and analyze leadership. But what if it’s simpler than that?
Can you challenge the status quo at work?
It’s not about rolling over and playing dead for the execs, but it does involve a bit of strategy and logic. Continue Reading
The power of gratitude at work
It’s less about KPI chest-pounding and breathless revenue analysis, and more about understanding how the pieces of human interaction fit together. Continue Reading
Holiday season at work: Stop pounding your chest
Watching Love Actually and KPI-chasing don’t go hand-in-hand. Continue Reading
Charismatic leadership should terrify us, probably
Look around the world right now. It’s not, ahem, pretty. Continue Reading
Poor management is fraying social bonds
Your wanker boss is hitting you right in the support network. Continue Reading
The Hawthorne Effect will reduce employee turnover
It used to be about light bulbs in Illinois factories. Now it’s about listening to, and engaging with, the people who work for you. Continue Reading
Bonus pay is ripping America apart
Inequality and hierarchy’s sad, awkward intersection. Continue Reading