Let’s start with a basic idea right up front: most people who become managers aren’t actually good at it. Broadly speaking (and realizing that each case is different), this happens for two reasons: Management isn’t intuitive: What got you there doesn’t work when you… Continue Reading
If you like this post, feel free to share it with your friends. Share buttons are at the bottom of the post. Before we get into this, let’s just be clear up front: e-mail is probably one of the worst… Continue Reading
Let’s look at four options stemming from two central concepts: how much you care and how much you’re willing to challenge your people. Continue Reading
Even though no one seems to understand their success with living, breathing people — instead attributing it to cash or hand or KPIs or margins or some other BS — Google has long been one of the ‘best places to… Continue Reading
I’m a weird person, and I have weird thoughts as I walk down the street, and yesterday was no different. It was slightly after work and I was going to meet my wife for a meeting. Completely based on nothing,… Continue Reading
The first thing you need to realize whenever anyone discusses a topic like “the future of work” is that said concept varies drastically from A-Place to B-Place in the world. How could someone in an office park in Topeka, Kansas… Continue Reading
Here’s what we know: Storytelling is very important in marketing and branding Although less people realize it, storytelling is also very important in developing leaders About 20 percent of workers globally — give or take — see/find a sense of… Continue Reading
Check this out from Forrester on the “customer service ecosystem:” People participate in the ecosystem if they get value from it. Each actor in the CX ecosystem is asking, “What’s in it for me?” Employees want things like professional development,… Continue Reading