The AI robots haven’t come for our jobs just yet. As such, work is populated by people — and hence an emotional place. We often remove psychology from these discussions, opting instead for focusing on supposed operational excellence. This fails us and creates turnover. And now: loss aversion! Continue Reading
Rushing to buy software probably won’t make this any better, alas. Continue Reading
What if I told you … it’s possible to view customers as more than simply wallets with fingers? Continue Reading
It’s not about rolling over and playing dead for the execs, but it does involve a bit of strategy and logic. Continue Reading
It’s less about KPI chest-pounding and breathless revenue analysis, and more about understanding how the pieces of human interaction fit together. Continue Reading
Most emails are low-context slop fests where you have no idea what steps you’re supposed to take next. What if we turned to the military to find ways to improve this? Continue Reading
Watching Love Actually and KPI-chasing don’t go hand-in-hand. Continue Reading
Look around the world right now. It’s not, ahem, pretty. Continue Reading